FAQ

A question that I get often: "Do you have pre-made boxes or sets for this or that event?"

Besides the sets I sell during special pre-sales such as Christmas, Valentine's Day, Easter, etc, I normally do not make the exact same order twice. The majority of my cookie orders are highly personalized and therefore decorated almost exclusively for a particular event.

If you love a set from my portfolio, I will be happy to make it again for you. However, what you can see in my pictures is just a very small fraction of what I can create for your event. Imagination is the limit !

How much are your cookies?

The minimum order for personalized/custom cookies is 50€. Pick-up at Puteaux (Metro Line 1, Esplanade de la Défense station) is free of charge.

Shipping charges for custom orders will be calculated based on the number of cookies and the country of shipment. As a reference, shipping charges for 1 dozen cookies inside Metropolitan France are around 14€.

Once I receive your quote request, I will send you a quote including different options (sizes, assortment types, and prices) based on the event theme and all the details you can share with me regarding what you have in mind. Unfortunately, prices fall in a very wide range for decorated cookies, and therefore it is difficult to give you a general price without knowing more about what you expect to receive.

How do I place an order?

To request a quote, please fill out this form. If you have issues filling out the form in French, please contact me here.

As a reminder, I do not make ANY cookies that include images, logos, or text protected by copyright. I can prepare an assortment that complements the theme and colors, but it is illegal to reproduce copyrighted items without written consent from the owner of those items. If you can get written consent, please let me know. 

With all this information I will prepare a quote including a few options so you can decide which one matches your ideas and your budget, and only then I will finalize the ordering process and send you an invoice.

 
Payment

The prices are given in EUROS and do not include shipping charges unless explicitly stated. Payment methods accepted are credit cards, PayPal, and bank transfers. Fully secured.

Pick-Up and Shipping Options

For most holiday and custom cookies, local pick-up in Puteaux is available free of charge. Shipping is available also through Colissimo, inside France and the European Union, for a fee, which will be included in the description of each item (for direct sales through the online store), or in the quote (for custom orders).

Cookies sold during holiday pre-sale (available for purchase directly from the Shop section of this website) will have a fixed shipping date announced for each product/sale, plus usually 1 to 3 options for local pick-up.

Custom cookies can be picked-up or shipped at a custom date, discussed during the ordering process. These will depend on the customer's schedule, and availability in our baking calendar.

Returns and Refunds
 

Due to the nature of this products, orders cannot be returned or refunded.

 
Terms and Conditions

(1) Orders are confirmed only with a paid invoice.

(2) There are no refunds or cancellations. For certain orders (custom orders only), the payment can be transferred to a different date or event up to a week before the pick-up or shipment date, pending availability of the new date in the calendar. If Very Vero - Sweets by Design has to cancel an order due to an emergency, the payment will be refunded at 100%.

 

(3) Very Vero - Sweets by Design is not responsible for any damage that can happen to their products once they have  been picked up by the customer or their representative, or delivered to the post office for shipment. In the case of shipments, the cookies are carefully packaged to protect them during transit under normal conditions. Unfortunately, once the box arrives at the post office, it is out of the control of Very Vero - Sweets by Design.

 

(4) For custom orders of 2 kg and up (about 1.5 dozens regular size, or 3 dozen small/mini cookies), the customer can request shipment with insurance of up to 50€ (with an additional cost of 2.50€), or up to 200€ (with an additional cost of 4.00€). Very Vero - Sweets by Design will ship orders with tracking  but without insurance or signature confirmation unless the customer explicitly requests it.

 

(5) Our cookies contain gluten, dairy products, eggs, almond extract, natural and artificial food dyes, and are prepared in a kitchen that also processes nuts, honey, soy, coconut, and other allergens. Therefore, they may not be suitable for people with certain food allergies.

(6) By placing an order and paying the invoice, the customer confirms having read, understood, and accepted these terms and conditions.

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